SHIPPING POLICY

We charge a set postage charge of just £2.95 for any orders up to £50 and free shipping thereafter (UK addresses only ). For international orders please get in touch for a quote.

We aim to despatch all orders within 3-5 working days but sometimes delays may happen.

If your order is urgent or required by a certain date please let us know before placing an order and we will always do our best to accomodate.

We use either Royal Mail or Parcelforce. Please be aware that once your orders has left us we cannot be held responsible for delayed delivery.

RETURN & EXCHANGE POLICY

We hope you will be happy with your purchase but if you change your mind dont worry, you have 14 working days to notify us that you wish to return the product/s.

Item/s must be returned in original condition, at which point a refund will be issued (please allow 3-5 working days to process). We do not refund for original postage costs and you will be responsible for the cost of returning the item to us.

Please note personalised items are non refundable. We cannot accept any liabilty for spelling mistakes in personalised items, it is important that you check spellings carefully.

In the unfortunate event of receiving a defective/damaged item please contact us within 48 hours of delivery. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us.

We will usually refund any money received from you using the same method originally used by you to pay for your purchase.

Please note: You must contact us to arrange a return before sending an item/s back, we can not accept returns that are returned without pre-authorisation.

PAYMENT METHODS

- Credit / Debit Cards
- PAYPAL

- Offline Payments